Order processing and fulfillment
Due to product availability all sales are final.
Please allow approximately 3-5 businesses days for order processing. Fulfillment may take 5-10 business days after processing. Our goal is to provide a healthy and quality plant. Please contact us as needed.
Delivery: We will contact via email or phone call to appoint a delivery date and time. We are currently doing our best to deliver on or before the weekends the order is placed.
Shipping: We aim to have all orders shipped out no later than the following Monday. Be aware it is perfectly normal for leaves, flowers or fruit (if applicable) to drop during shipping. Due to shipping restrictions we only ship within the USA.
*It is highly recommended to choose 2-day shipping option if ground takes more than 5 days.
Summer heat may affect the plants during shipment and Dade Plant Co. is not liable for such damages.
*DUE TO COVID-19, there may be delays: If your package has not been received within 2 weeks (14 days) of shipping Dade Plant Co. will consider it lost and ship a replacement (or offer store credit if items are unavailable). We encourage for special and expensive orders of over $175 to consider shipping Express.